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Our Services and Support
Since its inception NETRACKservers is not just another hosting company. We provide value added turnkey solutions in managed hosting of your information technology infrastructure that is relevant and a dorable to you. How do we do this? Our Services and Support are the core components of our value-added managed hosting services.
Services
At NETRACKservers we work with you at your level of need; and for that we have an entire suite of services ranging from basic server administration support to specialized business continuity and custom solutions to fit your exact business need, technical expertise or experience and budget.
Are you a professional systems administrator? Do you only want a secured, high-availability and redundant network and facility to host your data and application? We can do that. Or, are you a business professional on a limited budget with a need for a comprehensive IT infrastructure? We can provide that too. Tell us your needs and we will work with you to and the most relevant, e cient and cost-e ective solution that can scale with your business. Support
At NETRACKservers we recognize that the most important factor in the culmination of total customer satisfaction is via the highest level of on-demand customer service. This is the vision and the mission of NETRACKservers’ High-Tech with a High-Touch business model, which was the driving factor behind the design, engineering and functionality of NETRACKservers’ Support System and its face - the Support Portal.
When you as the customer submit a request in our Support Portal, this request is broadcasted to all dedicated and highly quali fied support technicians on duty around the clock as per the nature of the issue. If need be, the highly qualified technicians will then expedite the request to the appropriate dedicated team of support engineers in the correct department. Facilitating the support dispatch in a functionally tiered manner allows our technicians and engineers to get to the core of your issue and resolve it in a timely and efficient manner because they know exactly why they are being summoned. Alternatively, you can call NETRACKservers’ live support line. A dispatch will always be available to direct your issue to a technician or engineer at the right level in the right department. Service Level
With NETRACKservers Managed Hosting we become an extension of your team. Our solutions are designed speci cally for your business, which enables you to retain control of your Information Technology infrastructure. Our methodically designed delivery model applies best-practice principles to managed hosting with solutions engineered by experts who focus on reliability and provide the highest levels of quality, performance and value. You are able to delegate the essential maintenance of your backend systems to our highly qualified technical professionals, so your IT infrastructure gains peak performance and on-demand scalability without the costs typically associated with buying, staffing and maintaining these systems yourself.
Operation Security
Our team of highly quali ed engineers works tirelessly to proactively manage your hosted environment. NETRACKservers Managed Hosting is con dent in its ability to consistently deliver service highest quality to its customers. We back this promise through our advanced Managed Hosting Service Level Agreement.
Key Services
Data Center and Network
Security
Monitoring and Escalations
Business Continuity
Storage
Managed Security Services
NETRACKservers gives serious consideration to our client’s security needs with an enhanced portfolio of security services, fully-managed security devices and best practices to ensure the highest levels of security for our client’s data, equipment and network environment.
With the sole purpose of providing maximum security procedures & processes for the protection of client data and privacy of information, our Managed Security Services address four critical security areas: physical security, operational security, system security, and optional data security services. Each area is specifically designed to ensure all aspects of client data & information are securely maintained 100%. The NETRACKservers Managed Security Services are backed by our Total Service Commitment to ultimately ensure our client’s data is safe and secure 100% of the time. It’s all part of our “Total Service Commitment”. Physical Security
Operation Security
System Security
Optional Data Security Services
Services Overview
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